Invoice Dispute Process

• Provide a copy of the original BOL that shows the specific model number/NMFC number and description.
• Provide a copy of the original purchase order/packing slip/invoice that matches the BOL information:
• Provide photos of shipment prior to shipping: (if available)
• Provide product spec sheet/product catalog/product website with:

•    Picture
•    Dimensions
•    Shipping weight not dry weight
•    Products core material
•    Uses for the product
•    Description – specific model number/item number
•    Provide website link of produce shipped: (if available).

The key to a successful dispute is a clear and concise argument with supporting documentation. The dispute should arrive the carrier at the customer’s asserted weight and/or freight classification without the carrier having to make any assumptions or calculations.

The carrier required documentation to support a reweigh/reclass dispute is a product spec sheet as well as the packing slip for the order in question. The product spec sheet must contain all items listed on the packing slip. After obtaining these documents then circle or make other notation on the product spec sheet for the specific items shipped. To further facilitate a successful dispute use an alpha or numerical value to draw the correlation between the two documents for each item shipped. For example on the packing slip label the first item as “A”. Then on the product spec sheet label the corresponding item “A” as well. Continue this down the packing slip with “B”, “C”, “D”…

When drafting the final dispute argument make reference by file name to both attached supporting documents. Clearly and concisely demonstrate how the product specifications support the asserted weight and/or freight classification. In the instance of a reweigh ensure to include an allowance in your calculation for pallet or other packaging weight. Provide the breakdown and explanation of the calculated weight in the dispute such that the carrier can observe how the correct weight is derived. For a reclass dispute review the NMFC number description and all Item notes for application of class. After review provide the relevant information for the NMFC number and correlate the details to the specification of the product shipped. In the event the freight classification is a density based article provide the calculation and explanation of how the density is derived from the product spec sheet. Be sure to calculate the shipping dimension as packaged and not the stand alone dimension of the item. If there is potential room for interpretation as to the freight classification request a ruling from the NMFTA by obtaining the form from invoiceresolution@globaltranz.com and provide completed form back.

Verify with Google Maps or MapQuest. Confirm none of the below items apply to the shipper/consignee location. Provide a screenshot of the satellite image as well as the Google Maps website link clearly indicating the location is not a Limit Access/Non-Commercial site.

A Limited Access/Non-Commercial location is defined as meeting any of the following conditions:

• Not open to the walk-in public during normal business hours
• Not having personnel readily available to assist with pickup or delivery
• Not having access to a loading/unloading dock or platform
• Sites where extensive security-related inspections and processes are required before pickup or delivery can be performed

Examples of these locations include but are not limited to:

• Construction sites
• Fairs, carnivals, or Chautauquas
• Government sites
• Military bases/installations
• Mine sites
• Mini storage facilities
• Native American reservations
• Places of worship including cathedrals, churches, mosques, shrines, synagogues, or temples
• Parks
• Prisons or correctional facilities
• Utility sites
• Schools including day-care facilities, pre-schools, elementary schools, junior high or middle schools, high schools, vocational or trade schools, junior colleges, colleges, or universities

Confirm a party or individual involved in the shipment did not request one of the below items.
 
Reconsignment/Return is defined as meeting any of the following conditions: 

• A change in the name of the Shipper or Consignee
• A change in the place at which freight will be delivered
• Relinquishment of shipment prior to delivery to the ultimate destination

When a shipment is tendered for delivery and, the shipment cannot be delivered a redelivery fee will apply. Verify that the failed delivery was at no fault to the carrier. Confirm the carrier’s first attempt to deliver was during normal business hours.

When consignee requests or when the product terms of sale requires a shipment be sorted or segregated according to size, brand, flavor or other distinguishing characteristics, and placed on the consignee’s dock, pallet, or similar device, or if consignee requests the shipment to be reconstructed, and carrier is able to provide suitable labor to perform the service Sort and Segregate charges will apply. When the above service is performed by a third party provider Lumper Charges will apply. The service performed is often noted on the DR/POD and applicable information is noted by the driver or third party provider. The third party provider performing the service will supply the carrier with a lumper receipt when payment is rendered.

In the event that a shipper uses a duplicate GlobalTranz Bill of Lading for two separate shipments independent of each other, a BOL used twice charge will apply. The additional charge will be used to pay the carrier for the shipment in which there is no sales order previously created. A sales order can be created for the shipment in order to eliminate the need for the BOL used twice charge.